Terms of Service

Last Updated: May 15, 2025

Welcome to Addis Limo Services. These Terms of Service (Terms) govern your use of our website and transportation services. By accessing our website or booking our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Service Description

Addis Limo Services provides luxury transportation services in Charlotte, NC, and surrounding areas. Our services include but are not limited to corporate transportation, airport transfers, wedding transportation, special occasions, group transportation, and hourly charters.

3. Booking and Reservation

To book our services, you can use our website, call our reservation line, or email us. All bookings are subject to vehicle availability and confirmation from our team.

Upon submission of a booking request through our website, you will receive a confirmation call from our team within 24 hours to confirm details and provide pricing information. Your reservation is not confirmed until you receive an official confirmation from us and any required deposit is paid.

4. Pricing and Payment

Pricing for our services varies based on vehicle type, duration, distance, and other factors. We will provide you with a clear breakdown of costs before confirming your reservation.

Payment methods accepted include credit/debit cards, bank transfers, and cash for certain services. We may require a deposit at the time of booking, with the balance due before or at the time of service, depending on the nature of the reservation.

5. Cancellation Policy

Our cancellation policy is as follows:

  • Cancellations made more than 48 hours before the scheduled service: Full refund of deposit
  • Cancellations made 24-48 hours before the scheduled service: 50% refund of deposit
  • Cancellations made less than 24 hours before the scheduled service: No refund

We understand that emergencies happen. Please contact us as soon as possible if you need to cancel or reschedule, and we will do our best to accommodate your needs.

6. Service Guarantee

We guarantee that our vehicles will arrive within the specified time window for your reservation. If we fail to arrive within this window (excluding circumstances beyond our control, such as severe weather or traffic conditions), you may be eligible for a discount or free ride, depending on the circumstances.

7. Passenger Conduct

Passengers are expected to maintain appropriate behavior during service. We reserve the right to terminate service without refund for disruptive, illegal, or dangerous behavior, including but not limited to:

  • Illegal drug use
  • Underage alcohol consumption
  • Abusive or threatening behavior toward the chauffeur or other passengers
  • Behavior that interferes with the safe operation of the vehicle

8. Damage Policy

Passengers will be held responsible for any damage to the vehicle caused by their actions beyond normal wear and tear. This includes, but is not limited to, spills, stains, breakage, or vandalism. Additional cleaning or repair fees may be charged.

9. Personal Property

While we make every effort to ensure that personal items are not lost or damaged, we are not responsible for items left in the vehicle. If you discover you have left an item in one of our vehicles, please contact us immediately, and we will make reasonable efforts to locate and return it.

10. Service Limitations

Our services are subject to availability, road conditions, weather, and legal restrictions. We reserve the right to refuse service or modify routes for safety reasons or legal compliance.

11. Website Use

Our website is provided as is and as available. We make no warranties, express or implied, regarding the operation or availability of the site. You are responsible for ensuring your use of the website complies with applicable laws.

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Addis Limo Services and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit permission.

13. Limitation of Liability

To the maximum extent permitted by law, Addis Limo Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

14. Indemnification

You agree to indemnify, defend, and hold harmless Addis Limo Services and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of our services.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of North Carolina, without regard to its conflict of law provisions.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website. Your continued use of our services after such modifications will constitute your acknowledgment and agreement to the modified Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at:

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